Your privacy, our responsibility

Global IVF Center is a fertility clinic operating in Rajkot and Surendranagar, Gujarat, India. In this policy, "we", "us" and "our" refer to Global IVF Center. "You" refers to any person who visits our website, contacts the clinic, books an appointment, or receives care from us.

For questions about this policy or your data, write to info@globalivfcenter.com.

We collect only the information we need to provide safe, personalised fertility care and to run this website. This typically includes:

• Contact details — your name, phone number, email, city, and preferred language.
• Appointment details — the treatment path you're exploring, preferred date and time, and any notes you share.
• Medical information — history, reports, test results, and treatment records created during your care. This is collected only after you engage with us as a patient.
• Website usage — pages viewed, referring source, device type, approximate location (from your IP address), and interactions such as FAQ clicks or form steps. This helps us improve the site.
• Communications — messages you send via forms, email, WhatsApp, or SMS, and our replies.

We use your information to:

• Schedule, confirm, reschedule, and follow up on your appointments.
• Provide clinical care, including diagnosis, treatment planning, procedures, and continuity of care.
• Send appointment reminders, consultation guides, checklists, and care instructions you have requested.
• Respond to enquiries, feedback, and press requests.
• Improve our website, patient journey, and educational content.
• Meet legal, regulatory, and record-keeping obligations under Indian law.

We do not sell your personal or medical information to anyone.

We rely on the following bases to process your information:

• Your consent — when you fill in a form, book an appointment, or opt in to reminders and downloads.
• Provision of medical care — to deliver the treatment you have engaged us for.
• Legal obligation — to maintain medical records and comply with applicable regulations.
• Legitimate interest — to run and improve our clinic and website, in ways that respect your rights.

We share information only with parties who help us care for you or operate our services, under confidentiality obligations:

• Doctors, embryologists, nurses, and coordinators on your care team at Global IVF Center.
• Diagnostic laboratories, pharmacies, and referral partners when clinically necessary.
• Trusted technology providers who host our website, database, email, SMS, WhatsApp, calendar, and analytics — under written agreements to protect your data.
• Regulators, courts, or authorities when we are legally required to disclose information.

We may share aggregated, de-identified statistics (for example, success rates by age group) that do not identify any individual.

Medical records are retained for the period required by Indian medical regulations and clinical guidelines. Appointment and enquiry records are kept only for as long as they are useful to serve you, and are then deleted or anonymised. Website analytics are retained in aggregated form.

Access to patient data is limited to authorised members of our care team. Website data is stored with reputable cloud providers that maintain industry-standard safeguards, including encryption in transit, role-based access controls, and regular backups. No system is ever perfectly secure, so we also train our team on privacy and confidentiality and review our processes regularly.

You can, at any time:

• Ask what information we hold about you.
• Request corrections to inaccurate details.
• Withdraw consent for marketing communications by replying "STOP" or emailing us.
• Request deletion of information that we are not required to keep for medical or legal reasons.
• Ask for a copy of your medical records, subject to identity verification.

Write to info@globalivfcenter.com and we will respond within a reasonable time.

Our services are directed to adults seeking fertility care. We do not knowingly collect information from children through this website.

If you contact us from outside India, your information may be transferred to and processed in India, where our clinics and servers are located. We handle it with the same care as information from patients in India.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, for significant changes, notify you through the website or by email.