Fair, transparent cancellations & refunds

Booking an appointment on our website is free of charge. You will only be asked to pay a consultation fee once the appointment is confirmed and you meet the doctor.

You may reschedule an appointment by phone, WhatsApp, or email at least 4 hours before the scheduled time, at no cost. Our team will offer the next available slot that suits you.

You can cancel a booked appointment any time before it takes place. There is no cancellation charge for the initial consultation. For treatment plans that involve pre-scheduled procedures, cancellation terms will be explained clearly and in writing before you commit.

Payments for cycles and procedures (IUI, IVF, ICSI, etc.) are collected as per an agreed schedule, which is shared with you before the cycle begins. Refunds, where applicable, are handled as follows:

• Amounts paid for services that have not yet been delivered are refundable, minus any medicines, consumables, or lab tests already used.
• Once a step of the treatment (for example, ovarian stimulation, egg retrieval, or embryo transfer) has begun, its cost is generally not refundable, because the work and materials have been committed.
• Refunds are processed to the original payment method within 7–14 working days after approval.

If a cycle is postponed by the clinic for medical or operational reasons, we will either reschedule at no extra charge or refund the affected portion — your choice.

Fertility treatment cannot guarantee a pregnancy. Fees are for the medical services provided, not for a specific outcome, so payments are not refundable on the basis of the clinical result of a completed cycle.

Write to info@globalivfcenter.com with your name, treatment reference, and reason for the request. A senior team member will review, respond within 3 working days, and confirm the next step.